Located 11 miles west of downtown New Orleans in Kenner, Louisiana, Louis Armstrong New Orleans International Airport serves as the main commercial gateway for southeast Louisiana. Spanning 1,500 acres at an average elevation of just 4.5 feet above sea level, this low-lying facility connects you to roughly sixty nonstop destinations across Europe, Canada, Latin America, the Caribbean, and the United States.
Your journey flows through a modern single-terminal facility that opened on the north side of the airfield in November 2019. The layout is simple to navigate across three distinct levels: Level 1 handles Arrivals and Baggage Claim, Level 2 houses centralized TSA Security Screening, and Level 3 hosts Ticketing and Departures leading directly into the concourses.
01 Terminals & concourses
Opened in November 2019, this single operational terminal features 35 gates across three concourses. Level 3 houses departures, Level 2 manages security screening, and Level 1 handles arrivals.
Airport map
The free OpenStreetMap layer below shows the whole airport — terminals, concourses, access roads and the parking garages. Zoom in for gate-level detail.
Map: © OpenStreetMap contributors (ODbL, free). Official gate/terminal maps are copyrighted — we link to them.
02 Which terminal does my airline use?
Airlines are grouped by alliance and region. Always confirm the concourse printed on your boarding pass — assignments can change seasonally.
Show all airlines by terminal ›
Grouped by terminal — check the concourse on your boarding pass before you fly; assignments can change seasonally.
Lost, delayed or damaged baggage at MSY
If your checked bag doesn't turn up on the belt, act before you leave the baggage-claim area — that's where every airline keeps its Baggage Service Office.
- Go to your airline's Baggage Service Office in the baggage-claim hall of your arrival terminal.
- File a Property Irregularity Report (PIR) and get your file reference (WorldTracer) number. Keep your bag-tag receipt and boarding pass.
- Track it online using that reference on your airline's baggage-tracking page — most bags are located within 24–48 hours.
- Claim your essentials. On delayed bags airlines reimburse reasonable interim purchases (toiletries, clothing) — keep receipts. International trips are covered by the Montreal Convention.
- If it's truly lost (generally after 21 days) or damaged, file the claim at the same office — damage must be reported before you leave the airport.
Left something in the terminal (not a checked bag)? That's handled by the airport Lost & Found. Items left at a TSA security checkpoint are held by the TSA, not the airline.
03 Getting to & from MSY
These are the ground-transport options connecting the airport with the city. Fares and schedules change — check the operator before you travel.
| Option | Details |
|---|---|
| Bus | New Orleans Regional Transit Authority Airport Express Route 202 and Jefferson Parish Transit route E-1 offer bus service to downtown. |
| Shuttle | Airport Shuttle connects the terminal to most hotels and hostels in the Central Business District. |
| Road | The airport is served by Interstate 10, with rental cars located on the south side of the airfield. |