Located seven miles northeast of downtown Norfolk, Virginia, Norfolk International Airport serves as a key regional hub for the Hampton Roads metropolitan area and northeast North Carolina. Owned and operated by the Norfolk Airport Authority, the small hub airport handled nearly 2.5 million passengers in 2024, ranking as the third-busiest commercial airport in the state of Virginia.
Passenger operations are organized across two main concourses connected via a Sky Bridge linking the arrivals and departures facilities. The airport is currently undergoing extensive multi-phase capital developments to modernize passenger terminals, construct an on-site hotel, expand concourse facilities, and upgrade dining, retail, and general infrastructure for travelers across the region.
01 Terminals & concourses
Concourse A hosts domestic flights along with international service operating out of Gate A1.
Concourse B handles passenger operations for multiple major air carriers.
Airport map
The free OpenStreetMap layer below shows the whole airport — terminals, concourses, access roads and the parking garages. Zoom in for gate-level detail.
Map: © OpenStreetMap contributors (ODbL, free). Official gate/terminal maps are copyrighted — we link to them.
02 Which terminal does my airline use?
Airlines are grouped by alliance and region. Always confirm the concourse printed on your boarding pass — assignments can change seasonally.
Show all airlines by terminal ›
Grouped by terminal — check the concourse on your boarding pass before you fly; assignments can change seasonally.
Lost, delayed or damaged baggage at ORF
If your checked bag doesn't turn up on the belt, act before you leave the baggage-claim area — that's where every airline keeps its Baggage Service Office.
- Go to your airline's Baggage Service Office in the baggage-claim hall of your arrival terminal.
- File a Property Irregularity Report (PIR) and get your file reference (WorldTracer) number. Keep your bag-tag receipt and boarding pass.
- Track it online using that reference on your airline's baggage-tracking page — most bags are located within 24–48 hours.
- Claim your essentials. On delayed bags airlines reimburse reasonable interim purchases (toiletries, clothing) — keep receipts. International trips are covered by the Montreal Convention.
- If it's truly lost (generally after 21 days) or damaged, file the claim at the same office — damage must be reported before you leave the airport.
Left something in the terminal (not a checked bag)? That's handled by the airport Lost & Found. Items left at a TSA security checkpoint are held by the TSA, not the airline.
03 Getting to & from ORF
These are the ground-transport options connecting the airport with the city. Fares and schedules change — check the operator before you travel.
| Option | Details |
|---|---|
| Road | Main entrances include Robin Hood Road. |
| Rental Car | On-site rental car facilities are located inside the arrivals terminal. |
| Shuttle | An authorized door-to-door shuttle service operates to the Hampton Roads region. |
| Taxi | Taxi services are available through multiple local companies at the arrivals terminal. |
| Rideshare | Uber and Lyft service the airport through an agreement with the airport authority. |
04 Lounges & amenities
Updated lounges are planned as part of ongoing terminal renovation projects.