Located in the municipality of Guarulhos, São Paulo–Guarulhos International Airport is the primary international gateway serving São Paulo. Popularly known as Cumbica Airport, it is the largest airport in Brazil and Latin America. It handles the region's highest volume of passenger traffic and cargo, operating under slot restrictions of up to 45 operations per hour to manage its extensive flight schedules.
Passenger operations are divided across three main numbered terminals positioned along the main access road. Terminal 1 solely manages domestic routes, Terminal 2 handles the majority of domestic flights alongside select international destinations, and Terminal 3 focuses on long-haul intercontinental travel. Terminals 2 and 3 are directly linked by a walking connection, whereas Terminal 1 requires taking a free shuttle bus.
01 Terminals & concourses
This small, simple facility handles domestic routes exclusively. It operates without jet bridges and connects to other terminals via a free shuttle bus.
As the oldest and largest facility, it handles mostly domestic routes and some international flights across its West and East boarding piers.
This modern terminal handles international flights and long-haul traffic, featuring twenty-two jetway gates including five equipped for Airbus A380 aircraft.
Airport map
The free OpenStreetMap layer below shows the whole airport — terminals, concourses, access roads and the parking garages. Zoom in for gate-level detail.
Map: © OpenStreetMap contributors (ODbL, free). Official gate/terminal maps are copyrighted — we link to them.
02 Which terminal does my airline use?
Airlines are grouped by alliance and region. Always confirm the concourse printed on your boarding pass — assignments can change seasonally.
Show all airlines by terminal ›
Grouped by terminal — check the concourse on your boarding pass before you fly; assignments can change seasonally.
Lost, delayed or damaged baggage at GRU
If your checked bag doesn't turn up on the belt, act before you leave the baggage-claim area — that's where every airline keeps its Baggage Service Office.
- Go to your airline's Baggage Service Office in the baggage-claim hall of your arrival terminal.
- File a Property Irregularity Report (PIR) and get your file reference (WorldTracer) number. Keep your bag-tag receipt and boarding pass.
- Track it online using that reference on your airline's baggage-tracking page — most bags are located within 24–48 hours.
- Claim your essentials. On delayed bags airlines reimburse reasonable interim purchases (toiletries, clothing) — keep receipts. International trips are covered by the Montreal Convention.
- If it's truly lost (generally after 21 days) or damaged, file the claim at the same office — damage must be reported before you leave the airport.
Left something in the terminal (not a checked bag)? That's handled by the airport Lost & Found. Items left at a TSA security checkpoint are held by the TSA, not the airline.
03 Getting to & from GRU
These are the ground-transport options connecting the airport with the city. Fares and schedules change — check the operator before you travel.
| Option | Details |
|---|---|
| Shuttle Bus | Free service connecting Terminal 1 with the other terminals. |
| Walkway | Direct pedestrian link connecting Terminal 2 and Terminal 3. |
