Jacksonville International Airport is a civil-military public airport positioned 13 miles north of Downtown Jacksonville in Duval County, Florida. Owned and operated by the Jacksonville Aviation Authority, the airport covers 7,911 acres and features two concrete runways. Serving over 7.6 million passengers in fiscal year 2024, it acts as a commercial and aviation gateway for northeastern Florida while sharing facilities with the Jacksonville Air National Guard Base.
The airport is arranged across two main levels for simple navigation. Arriving travellers collect luggage on the first floor's baggage claim area, while departing passengers process ticketing on the second floor. A central mezzanine sits past ticketing and baggage claim, housing security checkpoints, retail shops, dining options, and three art and history galleries before leading to the airside concourses.
01 Terminals & concourses
Features a two-level layout with ticketing upstairs and baggage claim downstairs, leading to Concourses A and C which hold 10 gates each.
Airport map
The free OpenStreetMap layer below shows the whole airport — terminals, concourses, access roads and the parking garages. Zoom in for gate-level detail.
Map: © OpenStreetMap contributors (ODbL, free). Official gate/terminal maps are copyrighted — we link to them.
Lost, delayed or damaged baggage at JAX
If your checked bag doesn't turn up on the belt, act before you leave the baggage-claim area — that's where every airline keeps its Baggage Service Office.
- Go to your airline's Baggage Service Office in the baggage-claim hall of your arrival terminal.
- File a Property Irregularity Report (PIR) and get your file reference (WorldTracer) number. Keep your bag-tag receipt and boarding pass.
- Track it online using that reference on your airline's baggage-tracking page — most bags are located within 24–48 hours.
- Claim your essentials. On delayed bags airlines reimburse reasonable interim purchases (toiletries, clothing) — keep receipts. International trips are covered by the Montreal Convention.
- If it's truly lost (generally after 21 days) or damaged, file the claim at the same office — damage must be reported before you leave the airport.
Left something in the terminal (not a checked bag)? That's handled by the airport Lost & Found. Items left at a TSA security checkpoint are held by the TSA, not the airline.
02 Getting to & from JAX
These are the ground-transport options connecting the airport with the city. Fares and schedules change — check the operator before you travel.
| Option | Details |
|---|---|
| Bus | JTA Route 1 connects the airport directly to downtown Jacksonville with transfers to Greyhound and the Jacksonville Skyway. |
03 Lounges & amenities
The airport features a Delta Sky Club on Concourse A and a multi-airline passenger club behind the airside food court.
